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The German airline Lufthansa has come beneath fireplace for alleged discriminatory conduct by its flight attendants in direction of Indian passengers. A Reddit consumer, who’s of Indian origin and resides in New York, shared a publish detailing a number of cases of impolite and disrespectful remedy by the Lufthansa employees.
The incidents described embrace a flight attendant yelling at an aged girl who was not fluent in English for not talking clearly when she requested tea, and one other the place a passenger’s request for a vegetarian meal was met with a hen dish, which the crew refused to switch after it had been opened.
”Floor service brokers at Frankfurt weren’t useful, particularly Lufthansa workers. One such instance: I requested an airline consultant the place I may fill my water bottle in Frankfurt, and he replied by saying “Do I seem like the data desk to you, do not ask me,” he wrote within the publish.
The employees’s angle was disrespectful to the aged and non-English audio system. An incident concerned an aged girl, not fluent in English, making an attempt to level to tea on the cart. As a substitute of understanding, a crew member virtually yelled, telling her to “open your mouth and use your phrases.” Clients asking for napkins have been lectured about “ready their flip.”
”This similar crew member went on a rant close to me, speaking to a buyer about why they’re ordering meals if they don’t seem to be going to eat it. This was comical, contemplating that Lufthansa had tousled the catering for the flights, and had made all of the vegetarian dishes into vegan ones, which have been virtually inedible (I actually have no idea what occurred or how. It was very complicated,” he additional wrote.
One other incident from the identical flight concerned a girl who ordered vegetarian meals however was served hen. When she pointed it out and requested for a substitute, a crew member refused, stating that since she had opened it, they could not change it. The crew member in contrast it to going to a restaurant, consuming the meals, after which asking for it to be taken again.
The Reddit publish resonated with many, together with Bengaluru-based techie Shantanu Goel, who echoed the emotions of discrimination and shared the publish on X (a social media platform), stating that such conduct from Lufthansa employees is just not unusual and is a motive he chooses to not fly with them. ”All this conduct, together with downright impolite and idiotic employees is sadly not an aberration however fairly frequent on Lufthansa, which is why I by no means fly it,” Goel wrote.
Paytm CEO Vijay Shekhar Sharma additionally weighed in on the controversy, expressing his help for Indian airways like Air India and Indigo as preferable options to European carriers.
”Cannot watch for Air India and Indigo to go locations — many people would slightly not fly European airways,” Sharma stated.
These accusations have sparked a broader dialog concerning the remedy of Indian passengers by Lufthansa, with a number of people sharing their very own experiences of racism. The backlash in opposition to the airline has been important, with calls to keep away from touring with Lufthansa till the matter is addressed.
“Wait I believe my mother was on the flight bc she was telling me she had the identical points with employees being impolite and the meal mishap. I used to be going to report them on their web site as properly,” a consumer wrote. One other one commented, “I really feel like they don’t take stuff like this critically sadly :/ Replace: posted on there:. That is what occurred:” “”Time to do a ‘Maldives’ on Lufthansa,” a 3rd consumer commented.
”Lufthansa and Air France are infamous for a way they deal with Indian patrons. Emirates, Air India, Etihad, and Singapore airways are significantly better for Seniors specifically,” a fourth consumer commented.
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